General Terms and Conditions

1. NEWLY ON BOARD CLIENTS/EXISTING CLIENTS
   1. 1.1 Newly signed up accounts must be verified by the Account Management team before a pick up request is granted.
   2. 1.2 Pick up request will only be possible after the account is verified. Processing of supplies and backend preparation will take 1-2 business days.
   3. 1.3 Packages are expected to be packed with waybills and sealed with Courier Express pouch/pouches before the courier arrives. Packages that are not ready for pick up will be rescheduled for PICK UP the following day.
   4. 1.4 Waiting period during pick up is 10 minutes only. Courier will automatically reschedule the pick up after 10 minutes if parcels are not released during the pick up window.
   5. 1.5 Three (3) consecutive cancellations and rescheduling of pick up requests without advance notice will be subject to account closure. A penalty will be imposed before another pick up request is granted.
2. DELIVERY RATE
   1. 2.1 All rates are in Philippine Pesos (Php).
   2. 2.2 All rates are exclusive of VAT.
   3. 2.3 Rates are subject to change without prior notice.
   4. 2.4 Unlimited weight using Courier Express pouch is only available for Metro Manila shipment. Provincial transactions are weight based. Please refer to the rates in the Homepage.
   5. 2.5 Minimum parcels for FREE pick up is 5 parcels.
   6. 2.6 FREE pick up for all INTERNATIONAL packages (No minimum pick up)
3. CASH ON DELIVERY

   *COD fee is different from shipping fee.

   1. 3.1 COD fee of Php25 for every 1-1000 or 3.0% for every 1001-above will be charged based on the declared to be collected cash for Metro Manila. COD fee of Php35 for every 1-1000 or 3.5% for every 1001-above will be charged based on the declared to be collected cash for Provincial.
   2. 3.2 Collected amount less the Service Fee will be deposited in the nominated bank account twice a week along with a consolidated COD report (Metro Manila COD transactions only). COD for Provincial areas will be remitted on a bi-monthly basis once received from the partner forwarder. All COD collected will be deposited every Tuesday.
   3. 3.3 COD fee will be automatically deducted from the collected cash before remittance.
   4. 3.4 Collected amount is insured for the full amount.
   5. 3.5 Client is responsible for the bank fees incurred for COD deposits, if there’s any. Courier Express preferred banks are: BDO and BPI.
   6. 3.6 Client is responsible to ensure that COD amount is written in the Special Instructions field in the waybill i.e COD - Php amount. Courier Express is not liable for any uncollected amount on failed COD declaration.
   7. 3.7 Courier Express shall perform 3x free delivery attempts in Metro Manila areas and 2x delivery attempts in Provincial areas.
   8. 3.8 The free delivery attempts will not be applicable to the following reasons; thus, additional shipping fee will apply:
      • Consignee refuses to pay
      • Consignee refuses to receive the delivery
      • Consignee does not have the full collect amount
      • Consignee requests redelivery at a later date
      • Redelivery to a new address
4. CHARGEABLE WEIGHT

   Chargeable weight for Own Packaging shipments is the actual weight (weighed in a scale) vs. volumetric weight (dimension of package/box) whichever is higher rounded up to the next whole number. To compute the volumetric weight, use the following formula: Length (cm) x Width (cm) x Height (cm) /3500 for Provincial. Example: 12cm x 12cm x 10cm/3500 = 0.42kg (1 kg volumetric weight - rounded up to the next whole number)

   *Minimum of 10kgs for own packaging.
   *Pick up fee of Php100 for own packaging shipment.

   1. 4.1 Courier Express only provides pouches. Boxes will be coming from the client.
5. PROPER PACKAGING

   The CLIENT is responsible for properly packaging and securing parcels for shipment to ensure safe transportation with ordinary care in handling.

   1. 5.1 COURIER EXPRESS reserves the right to refuse acceptance of parcels which are not properly packed for shipping. Items found as NOT properly packed parcels may be returned to the shipper for proper packaging.
   2. 5.2 A penalty will apply equivalent to shipping fee based on the size of the package/s and Shipper’s location if carriage is refused by the carrier due to leakage as a result of improper packaging.
   3. 5.3 UNLIWEIGHT pouches are subject to fair use. For the security and safety of clients’ shipment, COURIER EXPRESS reserves the right to refuse acceptance of parcels that show visible abuse and misuse due to overstuffing causing undue stress on the pouches which may result in but not limited to tears, leak, damage and loss of the contents.
   4. 5.4 COURIER EXPRESS reserves the right to refuse acceptance of parcels if deemed that misuse and abuse of UNLIWEIGHT pouches that may result in putting other clients’ at risk.
   5. 5.5 IMPROPER USAGE OF PACKAGING SUPPLIES provided by Courier Express will be subject to a charge of Php5.00 per pouch. The total amount will be billed on top of the shipping fees or deducted to the total COD collected.
6. PROPER DESCRIPTION

   The CLIENT is responsible for declaring the proper description of each parcel. Shipping fee/s for incorrect declaration or not declaring the right item in a processed parcel is not subject for a refund.

7. LOSS INSURANCE

   Insurance fee is 1% of the Declared Value for Php1-Php 19,999. A 2% Insurance fee applies for Php 20,000-Php 60,000 . The commodity value must be declared on the Declared Value section of the waybill to be eligible for the full insurance.

   1. 7.1 Maximum liability for losses shall not exceed the actual declared value.
   2. 7.2 Claims for loss must be filed in writing within fifteen (15) days from the date of shipment’s delivery.
   3. 7.3 Client must inform COURIER EXPRESS for items beyond Php10,000 for monitoring purposes.
8. DAMAGE

   Damage is not covered by Loss Insurance. COURIER EXPRESS shall not be held liable for any damage during transit for reasons other than gross negligence in the handling of the parcel. It shall be conclusively presumed that the item is in good order when it is delivered should the package not be opened in the presence of the courier and the damage reported immediately to the courier

9. DELIVERY
   1. 9.1 COURIER EXPRESS shall not be held liable for any loss, delay, non-delivery or mis-delivery of the shipment due to the act of God or force majeure including but not limited to natural disaster or calamity, bad weather conditions, strike, wars, rebellion, civil commotion, act of public enemies, act of omission, fault of shipper or shipper’s consignee and it’s agents, third party claiming interest in the shipment and government agencies with actual or apparent authorities; nature of the shipment or other characteristics, defect or inherent vice thereof or those not patently due to the fault or negligence of COURIER EXPRESS Company, it’s employees or agents.
   2. 9.2 Provincial Serviceable Area Manual will be shared once onboarded with COURIER EXPRESS. The CLIENT is responsible to filter the packages’ addresses to check if the area is SERVICEABLE based on the PSAM provided. Billing invoice is based on the actual packages Picked Up regardless if these are Out of Serviceable Areas or not.
   3. 9.3 COURIER EXPRESS shall make 3 delivery attempts for Metro Manila and 2 delivery attempts for Provincial areas.
      1. 9.3.1 In the event that the intended consignee is not available, COURIER EXPRESS shall deliver to the consignee’s representative at the consignee’s address.
      2. 9.3.2 In the event that the person is not available after the delivery attempts, the parcel will be held at the warehouse of COURIER EXPRESS. Packages without disposition within 5 business days will be automatically tagged as RTS (Return To the Sender). Metro Manila RTS schedule is twice a month. Return of packages include an Acknowledgement form where tracking numbers are listed.
      3. 9.3.3 A new shipping fee will apply after the original 3 attempts for Metro Manila and 2 attempts for Provincial areas and will be considered as a new shipment.
      4. 9.3.4 Failed/delayed deliveries after attempts and efforts were made shall be included in the billing statement with valid reasons such as but not limited to the following are considered valid:
      5. 9.3.5 Incomplete/incorrect address of the consignee
      6. 9.3.6 Consignee move to unknown address
      7. 9.3.7 Consignee is not available to accept the delivery and there is no available representative to received the delivery
      8. 9.3.8 Consignee refused to accept the delivery
      9. 9.3.9 Consignee is unknown the given address
         

         In cases of natural calamity

         • There may be areas where consignee/customer may be asked to meet the courier within the building premises due to parking and office reception restrictions
         • Parking fees and subdivision pass will be billed on top of the shipping fee
         • The same shipping fee will apply as a retrieval fee upon request of the client.
10. RETURN TO SENDER

    In the event that the package is tagged RTS (Return To the Sender) a RTS fee will apply equivalent to the shipping fee based on the size of the package/s and Shipper’s location. To prevent RTSfees, clients are expected to provide disposition within 24 hours after the reporting.

    1. 10.1 In the event that the shipment was canceled after the pick up of the package, a Cancellation fee will apply based on the shipping fee based on the size of the package/s and Shipper’s location.
    2. 10.2 In the event that the Shipper requests for RTS, an additional fee apply equivalent to the shipping fee based on the size of package/s and Shipper’s location.
    3. 10.3 The paid shipping fee is NON REFUNDABLE in the event that the parcel is returned due to improper declarations.
11. PAYMENT TERMS AND CONDITIONS
    1. 11.1 Payment may be in the form of Cash, BDO bank transfer, Check pick up or bank deposit and GCash.
    2. 11.2 Payment first policy. Packages will not be dispatched for delivery if payment hasn’t been made.
    3. 11.3 COURIER EXPRESS reserves the right to hold or deduct the shipping fee balance from the COD collections for failure to settle the invoices on the agreed due date.
    4. 11.4 A penalty of 2% per day will apply for overdue invoices.
12. VALIDITY
    1. 12.1 This Terms and Conditions Policy is legal and binding, and will be in effect from the date of sign up.
    2. 12.2 This Terms and Conditions Policy shall be in effect and full force upon execution hereof, unless terminated by either party, provided that a written notice is given thirty (30) days prior to the date of termination.

Above details are immediately in placed upon signing up. Should you have any questions, concerns or any special requests, please contact the assigned Account Officer for approval. We look forward to the start of a successful and productive long time partnership with your company.

Thank you for choosing Courier Express!